Terms of purchase

General

This purchase is regulated by the terms for consumer purchases of goods over the Internet, as laid out below. Consumer purchases in this context means sales of goods to consumers when the consumer does not mainly act as part of commercial activity, and when the seller acts in a commercial activity with the sale of goods over the internet.

The Agreement

The agreement between buyer and seller consists of the purchase information as stated by the seller in the online store and checkout (including information about the goods, amount, quality, other properties, price and delivery terms), any direct correspondence between the parties (e.g. email) and these terms of purchase.

In case of contradictions between the information given in the online store, direct correspondence between the parties and these terms, the direct correspondence and information given in the online store supersede the terms of purchase, unless in violation of applicable law(s).

The Parties

Seller

Company name: Lisa Aisato Njie Solberg Illustrasjon
Address: Under Kollen 1A, 1680 Skjærhalden, Norway
Email: sales@lisaaisato.com
Phone: +4795709999
Organisation number / VAT reg. number.: 991605061

Buyer

Buyer is the person placing the order.

Prices

The prices as given in the online store include all duties and taxes. No further fees apply. Information about total cost, including shipping cost, and specification of the individual elements in the order, is given in checkout before order completion.

Agreement Conclusion

The purchase agreement is binding for both parties when the buyer’s order is received by the seller. A party is still not bound by the agreement in case of typing mistakes or similar in the online store or in the buyer’s order if the other party realised or should have realised the mistake.

Order Confirmation

The buyer receives an order confirmation by email immediately after the purchase is executed. The buyer should check that the order confirmation matches the order with regards to amounts, products, prices etc. In case of any mismatch the buyer should contact the seller as soon as possible.

Payment

The seller may charge payment upon shipping the goods. If the buyer pays by credit or debit card, the seller may make a card reservation for the total amount when the order is placed.

A credit card is a payment card where the amount will be charged to your line of credit, meaning you will pay the bill at a later date. With a debit card, the funds for the amount of your purchase are taken from your checking account immediately.

Purchases paid by credit card will be subject to the applicable law(s) for credit purchase.

Delivery

Delivery of the goods from the seller to the buyer will take place in the manner, at the place and at the time specified in the online store and/or by the freight carrier. If delivery time isn’t specified in the online store, order confirmation or freight carrier information, the seller shall deliver the goods to the buyer within a reasonable amount of time and no later than 30 days after receiving the order. Unless otherwise agreed, the seller shall ensure that the goods are shipped to the destination in a suitable manner and under normal terms for such transport. The destination is the address stated by the buyer unless otherwise is specifically agreed upon by both parties.

Risk of the Goods

The risk of the goods passes to the buyer at the time of receipt according to the agreement. If the buyer fails to receive goods that are placed at her disposal in line with the agreement, the risk of loss, damage etc. to the goods falls upon the buyer.

Right of Withdrawal

The buyer has the right to withdraw from the purchase agreement under the following conditions. The buyer may, without reasonable cause and even though the goods are flawless, return the goods to the seller. The buyer must inform the seller of the execution of her right of withdrawal in writing (by email) no later than 14 days after receiving the goods. The seller will arrange and cover the cost of the return shipment.

The buyer must, without undue delay and no later than 14 days after informing the seller of the execution of her right of withdrawal, return the goods to the seller. The risk of the goods lies with the buyer until received by the seller. The buyer should return the goods in the original packaging, if possible. If not, equivalent packaging should be used.

The refund of the buyer’s payment for the returned goods shall be made without undue delay and no later than 14 days after the seller’s receipt of the returned goods.

The buyer may examine the goods before she executes her right to withdraw. Still, the buyer must be able to return the goods in the same condition and amount as upon the buyer’s receipt. The seller may claim damages from the buyer for reduction in value caused by the buyer’s handling of the goods, if the handling was not necessary in order to examine the goods’ nature, characteristics and function.

Examination of the Goods

When the buyer receives the goods, she should examine the goods for transport damage and other defects, as well as make sure the goods received correspond with the order. If defects or errors are discovered, the buyer must notify the seller (see terms under “Complaints and Deadlines”).

Complaints and Deadlines

If a goods defect is discovered, the buyer must, without undue delay, notify the seller in writing. Such a complaint must be raised within two years after the buyer’s receipt of the goods.

In case of delayed delivery, the buyer must, without undue delay, notify the seller in writing.

Buyer’s rights in case of Delay

If the seller does not deliver the goods or delivers too late according to the agreement, and this is not caused by the buyer or circumstances on the buyer’s side, the buyer may demand fulfilment or cancel the agreement.

Fulfilment

If the seller does not deliver the goods within the agreed time, the buyer may maintain the purchase and set a reasonable additional deadline for delivery. However, the buyer cannot demand fulfilment if there is an obstacle that the seller cannot overcome or if fulfilment will cause such a great inconvenience or cost to the seller that it is significantly out of proportion to the buyer's interest in the seller’s fulfilment. If the difficulties disappear within a reasonable time, the consumer may demand fulfilment.

Cancellation

The buyer may cancel the agreement with the seller if the delay is significant or if the seller does not deliver the goods within the additional deadline for fulfilment that the buyer has set. However, the buyer cannot cancel the agreement while the additional deadline is running, unless the seller has said that she will not fulfil within the deadline.

Buyer’s rights in case of Defects

If a goods defect is discovered, which is not caused by the buyer or circumstances on the buyer's side, the buyer may choose between rectification and redelivery or demand a price reduction or cancel the agreement.

Rectification or Redelivery

If a goods defect is discovered, the buyer may demand that the seller correct the defect or redeliver an equivalent item. The seller may object to the buyer's claim if the implementation of the claim is impossible or causes the seller unreasonable costs.

The seller must carry out the correction or redelivery within a reasonable time. Correction or delivery must be made without cost to the buyer, without the risk that the buyer will not be able to cover his expenses and without significant inconvenience for the buyer. The seller cannot make more than two attempts at correction or redelivery for the same defect, unless there are special reasons that make further attempts reasonable.

Even if the buyer neither requires correction nor redelivery, the seller may offer correction or redelivery if this takes place without delay. If the seller arranges for such rectification or redelivery, the buyer cannot demand a price reduction or cancel the agreement.

Price Reduction

If the defect is not corrected or the goods redelivered, the buyer may demand a proportionate price reduction.

Cancellation

Instead of a price reduction, the buyer may cancel the agreement, except when the defect is immaterial.

The seller's rights in case of buyer default

If the buyer does not pay or fulfil the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's side, the seller may, depending on the circumstances, withhold the goods, demand fulfilment of the agreement and demand the agreement be cancelled and compensation from the buyer. The seller may also, depending on the circumstances, be able to demand interest in the event of late payment, debt collection fees and fees for non-prepaid uncollected goods.

Fulfilment

If the buyer does not pay, the seller may maintain the purchase agreement and demand that the buyer pay the purchase price (fulfilment). If the goods have not been delivered, the seller loses her right if she waits an unreasonably long time to make the claim.

Cancellation

In the event of significant payment default or other significant default by the buyer, the seller may cancel the agreement. The seller cannot withdraw after the purchase price has been paid.

The seller may also cancel the purchase if the buyer does not pay within a reasonable additional deadline for fulfilment that the seller has set. However, the seller cannot withdraw while the additional period is running, unless the buyer has said that she does not intend to pay.

Compensation

The seller may claim compensation from the buyer for financial loss he or she suffers as a result of the buyer's breach of contract.

Interest for late payment/collection fee

If the buyer does not pay the purchase price in accordance with the agreement, the seller may claim interest on the purchase price. In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer may then be held liable for fees in accordance with the applicable law on debt collection activities and other collection of overdue monetary claims.

Warranty

A warranty given by the seller or the manufacturer gives the buyer rights in addition to the rights the buyer already has under non-derogable legislation. A guarantee thus implies no restrictions on the buyer's right to complaint and claims in the event of delay or defects according to the clauses "Buyer's rights in case of Delay" and "Buyer's rights in case of Defects".

Copyright

All artwork and content on the Lisa Aisato website (lisaaisato.com) are the sole property and copyright of Lisa Aisato and are legally protected by Norwegian and international copyright laws.

You may under no circumstance download, reproduce, publish or distribute elsewhere, in any medium, any of the images, without proper and prior written permission from the artist or a representative of hers.

Unauthorised use is prohibited by copyright law and will be prosecuted.

Force Majeure

If an extraordinary situation should arise, which according to generally accepted purchasing rules and regulations is deemed to constitute force majeure and which makes it impossible for the seller to meet her obligations with regards to this agreement, the afflicted parties’ obligations cease to exist for the period that the extraordinary situation endures. Situations constituting force majeure include for instance change of law, strike, lockout and other circumstances the parties have no control over, such as war, rebellion, fire, explosion or government sanctions. The same applies to sudden changes to the requirements concerning labelling of products, warning information, a ban on sales or decisions made by public authorities that affect the market and products in a negative direction or causes an abnormal drop in the market.